Can I cancel my order?

We move pretty quickly here so unfortunately you can't change your order once you have placed it. If you need to cancel your order, please email us with your order number in the subject line.  We can only cancel an order that has not been transferred to our warehouse for packing. Please note, we can’t guarantee we can cancel your order so please take care when ordering.

Can I return my purchase?

If you’ve changed your mind and wish to return your product, go for it! You can send it back to us (unopened) via tracked shipping at your expense. Contact us at and we will give you a returns number and further details. Your refund will be processed once we receive your unopened product back here at Cinch HQ!

What if I don't receive my order?

We offer basic tracked shipping for all deliveries. Deliveries within Australia are made by Australia Post. All International deliveries are made by DHL Global Mail Service. If your parcel is marked as ‘delivered’ by the postal service but you haven’t received your parcel please follow up with the postal service directly. We are unable to assist in this case. Cinch Skin will not be liable in this situation.

Can I use more than one discount code?

Only one discount code may be used per order. They can't be used with any other offers. Simply enter your code in the text box marked “Promo Code” at checkout.

What if I put the wrong address In?

We aim to process our orders very quickly so unfortunately we can’t change your delivery address. Please email us with your order number in the subject line and if your order has not been transferred to our warehouse we may be able to cancel it. Please note, we can't guarantee we can cancel your order so please take care when ordering. 

My order was damaged in transit. What should I do?

Oh no! So sorry. We will gladly help you out! Contact us Sorry, we do not refund or exchange products that have been used or opened.

Can you deliver to my P.O Box?

Unfortunately we can't ship to PO Boxes only street addresses.

What payment methods do you accept?

We accept Credit Cards (visa/mastercard) or transfers made via paypal. Goods will not be shipped until full payment has been received. All prices featured on the web site are primarily in Australian Dollars. You may change to your preferred currency by clicking on the currency conversion button at the top of the home page. By placing an order through our site, you warrant that: You are at least 18 years old.

What if I do not receive my order?

We offer basic tracked shipping for all deliveries. Deliveries within Australia are made by Australia Post. All International deliveries are made by DHL Global Mail Service. If your parcel is marked as ‘delivered’ by the postal service but you haven’t received your parcel please follow up with the postal service directly.  We are unable to assist in this case. Cinch Skin will not be liable in this situation.


Important Legal Notice

These terms apply to your use of any of the videos that Cinch (registered as Simple Skin Co Pty Ltd) may make available or advertise on its social media channels or website (Videos). Please do not view any Videos until you have read, understood and accepted these terms. The Videos are only available to individuals 18 years of age or older. You are not permitted to view the Videos if you are under 18 years of age unless you have the consent of your parent or guardian. By viewing the Videos, you accept these terms and agree to be bound by them, including any changes Cinch may make from time to time.

You understand that the Videos are created by fitness instructors and other specialised content contributors, and Cinch is not responsible for the content of the Videos. A Video is the sole responsibility of the third party who created it and Cinch does not endorse, warrant or guarantee its accuracy and/or safety. You also agree to follow all instructions contained in the Video and given by the fitness instructor or other content contributor and acknowledge that any failure to do so will be at your own risk and may cause injury.

The Videos may also contain links to third party sites that are controlled and maintained by others. Unless expressly stated otherwise, Cinch does not endorse and is not responsible for the content on those linked sites.

Disclaimers – Medical

Before participating in any exercise or fitness routine or taking advice from any content creators contained in a Video that Cinch makes available through its social media channels or website, Cinch strongly recommends that you consult with a medical practitioner or other healthcare provider. You acknowledge that by making the Videos available to you, Cinch and its representatives are not rendering medical advice or treatment.

If you know or suspect that you may be pregnant or have any physical or medical condition, it is imperative that you seek the advice of a medical practitioner before using any information, goods, services, exercise or fitness program available or advertised on or through a Video. If you experience any discomfort, pain or other unexpected side effect during an exercise or fitness routine in a Video, you must immediately cease the activity and seek the assistance of a physician.


You use the Videos at your own risk and voluntarily participate in the activities contained in a Video with full knowledge that there is risk of personal injury, property loss or death. Cinch provides you with access to the Videos on the basis that, to the maximum extent permitted by law, Cinch and the third party instructor that creates a Video each excludes all liability to you or anyone else for loss or damage of any kind (however caused or arising) including consequential loss relating in any way to a Video including, but not limited to, loss or damage you might suffer as a result of:

  • personal injury or property damage of any nature resulting from your access to, and use of, a Video;
  • errors, mistakes or inaccuracies in a Video;
  • you acting, or failing to act, on any information contained on or referred to in a Video and/or any linked site;
  • failures in relation to the merchantability or fitness for any purpose of any goods and/or services offered or provided in a Video or on any linked sites.

Please refer to the warning notice below which Cinch is required to provide you under the Australian Consumer Law and Fair Trading Act 2012 in relation to this limitation of liability.

WARNING: If you participate in these activities your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the activities were not supplied with due care and skill or were not reasonably fit for their purpose, are excluded, restricted or modified in the way set out in or on this notice.

NOTE: The change to your rights, as set out in or on this notice, does not apply if your death or injury is due to gross negligence on the supplier's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.


T&Cs of entry for 'Ultimate Queen Giveaway'

Schedule to Terms & Conditions of entry

Promotion name
 The Ultimate Queen Giveaway 
Eligible States/Territories
Promotion period

Start: 17th November 2020 9.00 AM AEST

End: 20th November 2020 11.59 PM AEST

No entries will be accepted outside this time.

Website address


Cinch Skin

ABN/ACN: 14 499619865

PO BOX 4091

Essendon Fields VIC 3041

Eligible entrants

Entry to the Promotion is open to Australian and International residents in all eligible states/territories who fulfil the method of entry requirements and are 18 years of age or older.

Details of prizes

The best entry/entries as determined by the judges will be deemed the prize winner(s) and will win:

First Prize  - $5000 in bank transfer or Pay Pal $ AUD to the winner who tagged a friend and $5000 AUD to the friend who was tagged.  

 Total number of prizes

Total prize value

Total prize pool (inc GST): $10,000

Method of entry

To enter, an entrant must, during the promotional period:

Purchase any Cinch Skin product from and then head to Constance Hall's Facebook or Instagram page that features the Cinch Skin competition.  In the comments section tag and post a photo of a queen who glows so brightly that sometimes they can't even see it and tell us why she is beautiful, strong and how she brightens up a room by simply being in it.  You will both be in the draw to win $5K AUD each.  

Entrants must retain copies of all purchase receipts for all entries. All entries by the entrant may otherwise be declared invalid.

Maximum number of entries

1 per person

The entrant can only win one prize in this promotion (except for SA residents).

Each entry must be supported by separate Purchases. All entries by the entrant may otherwise be declared invalid.

Prize draw

This is a game of skill and chance plays no part in determining the winner.

The judging will be performed by a judge/panel of judges appointed by the Promoter.

The prize draw will begin 10.00 AM AEST on 17 Nov 2020 and will be drawn before 11.59 pm AEST on 27th November, 2020

Location of the judging:
Constance Hall
Western Australia 

Notification of winners

Winners will be notified via Email no later than 27th Nov 2020.

Public announcement of winners

The winners will be published here:

@mrsconstancehall and Constance Hall Facebook 


Unclaimed prize draw

If the prize(s) are unclaimed by the unclaimed prize draw date, the Promoter will award the prize(s) to the Eligible Entrant(s) who came runner-up when the entries were judged, subject to any directions from any regulatory authority.

Unclaimed prize draw date: 10:00 AM AEST on 19 Jan 2021

Location of unclaimed prize draw:
Constance Hall 

Western Australia

Notification of unclaimed prize winners

Unclaimed prize winners will be notified via Email no later than 19 Jan 2021.

Public announcement of winners from unclaimed prize draw

The winners of unclaimed prizes will be published here:

@mrsconstancehall and Constance Hall Facebook on 19th Jan 2021


  1. Information on how to enter and prize details form part of these terms & conditions (Terms of entry). The Terms must be read in conjunction with the Schedule. The Schedule defines the terminology used in these Terms of entry. Where there is any inconsistency between these Terms and the Schedule, the Schedule prevails.  Participation in this Promotion is deemed acceptance of these Terms of entry.
  2. Entry is open only to legal residents of the Eligible States/Territories who satisfy the Method of entry. Directors, officers, management, employees, suppliers (including prize suppliers) and contractors (and the immediate families of directors, officers, management, employees, suppliers  and contractors) of the Promoter and of its related bodies corporate, and of the agencies and companies associated with this Promotion, including the terms and conditions providers TPAL (Trade Promotions and Lotteries Pty Ltd) are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
  3. The Promotion will be conducted during the Promotion period. 
  4. The Prize/s are specified in the Details of prizes section of the Schedule. 
  5. The total prize pool is specified in the Total prize value section of the Schedule. 
  6. Any prize is valued in Australian dollars unless expressly stated to the contrary.
  7. All vouchers are valid until the expiry date stated on the voucher or by the provider of the voucher.
  8. Entrants agree to comply with any conditions which accompany the Voucher.
  9. Neither the Promoter nor the voucher provider is liable for any voucher that has been stolen, forged, lost, damaged or tampered with in any way.
  10. Entrants are advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to acceptance of their prize(s). The Promoter accepts no responsibility for any tax implications that may arise from accepting a prize. Entrants are responsible for any and all expenses that they incur in entering the competition and they will not be reimbursed regardless of whether or not they win the competition.
  11. The entrants must follow the Method of entry during the Promotion period to enter the Promotion. Failure to do so will result in an invalid entry. The Promoter will not advise an Entrant if their entry is deemed invalid. 
  12. The time of entry will be deemed to be the time the entry is received by the Promoter.
  13. Entrants may submit up to the Maximum number of entries (if applicable).
  14. The Promoter accepts no responsibility for any late, lost, delayed, incomplete, incorrectly submitted, corrupted, illegible or misdirected entries, claims or correspondence whether due to omission, error, alteration, tampering, deletion, theft, destruction, disruption to any communication network or medium, or otherwise including those entries not received by the Promoter for any reason.  The Promoter is not liable for any consequences of user error including (without limitation) costs incurred. No correspondence will be entered into.
  15. The prize(s) will be awarded to the best entry/entries as judged in accordance with the Prize draw details. Entries must not have been published previously and/or have been used to win prizes in any other competitions. The judges reserve the right to disqualify any entrant submitting an entry which, in the opinion of the judges, includes objectionable content or does not meet the criteria relating to the method of entry. The judges’ decision is final and no correspondence will be entered into.  
  16. The winner does not need to be present at the draw unless expressly stated to the contrary.
  17. The winner(s) will be notified in accordance with the Notification of winners and Notification of unclaimed prize winners (if applicable) sections of the Schedule. Notification to winners will be deemed to have occurred on the later of the time the winner receives actual notification from the Promoter or two business days thereafter. The notification will include details about how the prize(s) can be claimed.
  18. The Promoter takes no responsibility where it is unable to contact prize winners who have not provided correct or complete contact details. If an entrant’s contact details change during the promotional period, it is the entrant's responsibility to notify the Promoter. A request to modify any entry information should be directed to Promoter.
  19. It is a condition of accepting any prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.
  20. The winner(s) name and state/territory of residence will be published in accordance with the Public announcement of winners section of the Schedule (if applicable). 
  21. The promoter may conduct an Unclaimed prize draw in accordance with the Unclaimed prize draw section of the Schedule (if applicable).  In the event the Unclaimed prize draw takes place, the Promoter will attempt to contact the winner(s) of the Unclaimed prize draw in accordance with the Notification of unclaimed prize draw section of the Schedule, and if applicable, the name and State/Territory of residency of any winner(s) of the Unclaimed prize draw will be published in accordance with the section of the Schedule entitled Public announcement of winners from unclaimed prize draw. If a prize is no longer capable of being redeemed, the new winner will receive a prize, as determined by the Promoter, of equivalent value (as if the original prize had been awarded to that person, less any administrative expenses incurred by the Promoter). 
  22. To the greatest extent permitted by law, the Promoter excludes all warranties, representations or guarantees (Warranties) regarding the Promotion and any prizes, including any Warranties which may have been made in the course of advertising or promoting the Promotion. The conduct of the Promotion or the supply of prizes may involve third parties, and the Promoter makes no Warranties and disclaims all liability in connection with any such third parties, their acts or omissions. By entering the Promotion, an entrant releases and indemnifies the Promoter and its related bodies corporate (including the officers, employees and agents of each) from and against all actions, penalties, liabilities, claims or demands the entrant may have against the Promoter or that the Promoter may incur for any loss or damage which is or may be suffered or sustained as a direct or indirect result of an entrant entering or participating in the Promotion or winning or failing to win a prize, or using or permitting any other person to use the prize, except for any liability which cannot be excluded by law or which would cause any part of this clause to be void or unenforceable. 
  23. If despite the foregoing clause, the Promoter incurs a liability to an entrant under any law which implies a Warranty into these Terms of entry which cannot legally be excluded, the Promoter’s liability in respect of the Promotion is limited, in the Promoter’s discretion, to either resupplying such goods or services as form part of the Promotion, or paying the cost of resupplying those goods or services.
  24. Without limiting any of the foregoing, in no circumstances will an entrant or the Promoter have any liability to the other for any loss or damage suffered which is indirect or consequential in nature, including without limitation any loss of profit, loss of reputation, loss of goodwill, or loss of business opportunity. 
  25. The Promoter and its associated agencies and companies will not be liable for any delay, damage, or loss in transit of prizes.
  26. The Promoter may in its absolute discretion not accept a particular entry, may disqualify an entry, or cancel the entire Promotion at any time without giving reasons and without liability to any entrants. Without limiting this the Promoter reserves the right to verify the validity of entries, prize claims and entrants and to disqualify any entrant who submits an entry or prize claim that is misleading or not in accordance with these Terms of entry or who manipulates or tampers with the entry process. In the event that a winner breaches these Terms of entry, the winner will forfeit the prize in whole and no substitute will be offered. Verification is at the discretion of the Promoter, whose decision is final. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  27. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash. Where a prize is unavailable for any reason, the Promoter may substitute the prize for another item of equal or higher value. The Promoter accepts no responsibility for any variation in prize value (including between advertising of the Promotion and receipt of the prize).
  28. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability (or that of a third party involved with the Promotion) to proceed with the Promotion on the dates and in the manner described in these Terms of entry, including but not limited to vandalism, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter’s obligations in respect of the Promotion will be suspended for the duration of the event and, in addition, the Promoter may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions, subject to approval of the relevant authorities. 
  29. All entries become the property of the Promoter. As a condition of entering into this Promotion, entrants agree to assign all their rights in and to their entry and any related content to the Promoter, including any copyright or other intellectual property rights in the entry and related content. Without limiting this, the Promoter may use entry content for any and all purposes including commercial purposes. You warrant that entry content is original, lawful and not misleading and that the Promoter’s use of such content will not infringe the rights of any third parties. The entrant agrees to indemnify the promoter against all claims and costs by third parties arising from a breach of the warranty set out in this condition. The Promoter has no obligation to credit you as the author of any content submitted and may otherwise do any acts or omissions which would otherwise constitute an infringement of any moral rights you may have as an author of content.
  30. Entrants consent to the Promoter using the personal information provided in connection with this promotion for the purposes of facilitating the conduct of the promotion and awarding any prizes, including to third parties involved in the promotion and any relevant authorities. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter including third parties may, for an indefinite period, unless otherwise advised, use the private information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant.
  31. The collection and disclosure of personal information provided in connection with this promotion will be handled in accordance with the Promoter's Privacy statement which adheres to the Privacy Act 1988 (cth) and Australian Privacy Principles.
  32. The Promotion and these Terms of entry will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.
  33. Facebook, YouTube, Instagram, or Snapchat may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, Instagram, or Snapchat; and to release Facebook, YouTube, Instagram, or Snapchat from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube, Instagram, or Snapchat.