Privacy Policy
This website is owned and operated by Cinch Skin and will be referred to as "we", "our", and "us" in this Privacy Policy.
By using this website, you agree to the Privacy Policy outlined below. This Privacy Policy relates to the collection and use of personal information that you may supply to us through your use of this website.
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to this website. We make no representations about third-party websites that may be linked to this website.
We recognise the importance of protecting the privacy of information collected about visitors to our website, particularly information capable of identifying an individual ("Personal Information"). This Privacy Policy governs the manner in which your Personal Information, obtained through this website, will be dealt with. This Privacy Policy should be reviewed periodically so that you are aware of any changes. We welcome your comments and feedback.
Personal Information
Personal Information about visitors to our website is collected only when knowingly and voluntarily submitted.
For example, we may collect Personal Information when you:
-
Create an account
-
Place an order
-
Subscribe to our newsletter
-
Opt-in to receive SMS marketing communications
-
Contact us with enquiries
-
Participate in promotions, competitions, or surveys
The information we collect may include your:
-
Name
-
Email address
-
Mobile phone number
-
Postal address
-
Telephone number
-
Purchase history
-
Marketing preferences
-
Other information necessary to provide our products and services
It is our intention that this policy will protect your Personal Information from being dealt with in any way that is inconsistent with applicable Australian privacy laws.
Use of Information
Personal Information submitted through this website is used only for the purpose for which it is submitted, or for related secondary purposes where reasonably expected.
This may include:
-
Processing and fulfilling orders
-
Providing customer support
-
Sending transactional communications
-
Delivering marketing communications where consent has been provided
-
Improving our products, services, and website
-
Conducting promotions and competitions
Copies of correspondence sent from this website that may contain Personal Information are stored as records and backup purposes only.
SMS Marketing Communications
By providing your mobile phone number and expressly opting in, you consent to receive SMS marketing messages from Cinch Skin.
These communications may include:
-
Promotional offers
-
Product launches
-
Exclusive discounts
-
Cart reminders
-
Order updates
-
Marketing and brand-related content
SMS consent is not a condition of purchase.
Message frequency may vary based on your interaction with our website, products, and promotions.
Standard message and data rates may apply according to your mobile carrier plan.
You may opt out of SMS marketing communications at any time by replying STOP to any SMS message received from us. For assistance, reply HELP or contact us directly.
We may use trusted third-party providers, including Omnisend and other messaging platforms, to deliver SMS communications on our behalf.
We maintain records of SMS consent, including:
-
Date and time of opt-in
-
Method of opt-in
-
Source of consent
-
Any associated consent records
Your mobile phone number will only be used for the purposes described in this Privacy Policy and will not be sold, rented, or shared with third parties for their own marketing purposes.
Collecting Information on Registered Members
As part of registering with us, we collect Personal Information to enable you to access and use our services.
Registration
Registration may involve submitting:
-
Name
-
Email address
-
Mobile phone number
-
Address
-
Telephone number
-
Preferences regarding email and SMS marketing communications
-
Other information required to provide services
You may access and update your information at any time through your account, where available.
Credit Card Details
Credit card details are used only for the processing of payments.
We do not store complete credit card information on our systems unless required by a secure and compliant payment processor. Any payment information is handled using industry-standard security measures.
Disclosure of Information
We will not disclose your Personal Information except:
-
Where you have consented
-
Where disclosure is necessary to provide products or services requested by you
-
Where required or authorised by law
-
Where necessary to protect our legal rights, property, customers, or others
We may engage third-party service providers to perform services on our behalf, including:
-
Payment processing
-
Order fulfilment
-
Website hosting
-
Email marketing
-
SMS marketing
-
Analytics and reporting
These service providers will only receive the information necessary to perform their services and are required to maintain appropriate privacy and security standards.
Security
We strive to ensure the security, integrity, and privacy of Personal Information submitted to our website and regularly review and update our security measures.
Unfortunately, no transmission of data over the Internet can be guaranteed as completely secure.
While we take all reasonable steps to protect your information, we cannot guarantee the security of information transmitted to or from our website.
Once information is received, we take reasonable measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
Employees and contractors who have access to Personal Information are required to maintain confidentiality.
Collecting Information from Users
IP Addresses
Our web servers may collect your IP address to assist with system administration, website management, troubleshooting, and security.
This information is generally collected in aggregate form and is not used to personally identify individual users.
Cookies
We use cookies and similar technologies to enhance your browsing experience and improve website functionality.
Cookies may be used to:
-
Store session information
-
Remember user preferences
-
Improve security
-
Analyse website traffic and performance
-
Support marketing and advertising activities
You may choose to disable cookies through your browser settings, although doing so may affect website functionality.
Access to Information
We take reasonable steps to ensure that Personal Information we hold is accurate, complete, and up to date.
If you believe any information we hold about you is incorrect, incomplete, or outdated, please contact us and we will take reasonable steps to correct it.
Links to Other Websites
Our website may contain links to external websites.
These websites are not controlled by us, and we are not responsible for the privacy practices or content of those websites.
Before providing Personal Information to any third-party website, we recommend reviewing their privacy policies.
Problems, Questions, and Complaints
If we become aware of any ongoing concerns or issues relating to privacy, we will take these matters seriously and work to resolve them promptly.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your Personal Information, please contact us.
For more information about privacy rights in Australia, please visit the website of the Office of the Australian Information Commissioner (OAIC):