It can be a little scary purchasing skincare products without first testing them... we get it! However, because our products are backed by science and give you seriously glowy results, we are sure you will love them. If for some strange reason, you aren't entirely satisfied, we offer a 30 day Money Back Guarantee, so you can shop risk free.
Upon receiving your order and trying your goodies, if you are not entirely satisfied with your purchase or have any concerns, send our customer care team an email and we will work with you to resolve these issues.
When requesting your money back through our money back guarantee policy, the product will need to be returned to our warehouse. All return postage will be at the expense of the customer. The customer also assumes any risk of damage, theft or loss of goods during transit, so we highly recommend sending your parcel via Registered Post! Products will also need to be returned half full to comply with our Money Back Guarantee policy. This is to ensure we can complete any appropriate testing required.
Cinch reserves the right to refuse any refund if the customer's return does not align with our policy. To organise your return, please flick us an email and we will be able to support you further.