Terms & Conditions of Sale

 

 

Can I cancel my order?

We move pretty quickly here so unfortunately you can't change your order once you have placed it. If you need to cancel your order, please email us [email protected] with your order number in the subject line.  We can only cancel an order that has not been transferred to our warehouse for packing.Please note, we can’t guarantee we can cancel your order so please take care when ordering.

What if I put the wrong address in?

We aim to process our orders very quickly so unfortunately we can’t change your delivery address. Please email us [email protected] with your order number in the subject line and if your order has not been transferred to our warehouse we may be able to cancel it.  Please note, we can't guarantee we can cancel your order so please take care when ordering. 

Can I retun my purchase?

If you’ve changed your mind and wish to return your Face Cheat, go for it! You can send it back to us (unopened) via tracked shipping at your expense. Contact us at [email protected] (add link) and we will give you a returns number and further details. Your refund will be processed once we receive your unopened product back here at Cinch HQ!

My order was damaged in transit, what should I do?

Oh no! So sorry. We will gladly help you out! Contact us [email protected] Sorry, we do not refund or exchange products that have been used or opened.

What if I do not receive my order?

We offer basic tracked shipping for all deliveries. Deliveries within Australia are made by Australia Post. All International deliveries are made by DHL Global Mail Service.  If your parcel is marked as ‘delivered’ by the postal service but you haven’t received your parcel please follow up with the postal service directly.  We are unable to assist in this case.  Cinch Skin will not be liable in this situation.

Can you send Face Cheat to my PO BOX?

Unfortunately we can't ship to PO BOX’s only street addresses.

Can I use more than one discount code?

Only one discount code may be used per order.  They can't be used with any other offers.  Simply enter your code in the text box marked “Promo Code” at checkout. 

What payment methods do you accept?

We accept Credit Cards (visa / mastercard) or transfers made via paypal.  Goods will not be shipped until full payment has been received. All prices featured on the web site are in Australian Dollars. By placing an order through our site, you warrant that: You are at least 18 years old.

Can I cancel my order?

We move pretty quickly here so unfortunately you can't change your order once you have placed it. If you need to cancel your order, please email us [email protected] with your order number in the subject line. We can only cancel an order that has not been transferred to our warehouse for packing. Please note, we can’t guarantee we can cancel your order so please take care when ordering.

What if I put the wrong address in?

Please email us [email protected] with your order number in the subject line and if your order has not been transferred to our warehouse we may be able to cancel it.  Please note, we can't guarantee we can cancel your order so please take care when ordering.

What if I do not receive my order?

We offer basic tracked shipping for all deliveries. Deliveries within Australia are made by Australia Post. All International deliveries are made by DHL Global Mail Service.  If your parcel is marked as ‘delivered’ by the postal service but you haven’t received your parcel please follow up with the postal service directly.  We are unable to assist in this case.  Cinch Skin will not be liable in this situation.

Can you send Face Cheat to my PO BOX?

Unfortunately we can't ship to PO BOX’s only street addresses.

Can I use more than one discount code?

Only one discount code may be used per order.  They can't be used with any other offers.  Simply enter your code in the text box marked “Promo Code” at checkout.

What payment methods do you accept?

We accept Credit Cards (visa / mastercard) or transfers made via paypal.  Goods will not be shipped until full payment has been received. All prices featured on the web site are in Australian Dollars. By placing an order through our site, you warrant that: You are at least 18 years old.