The Non-Negotiables

Where can I get my hands on some of your products?

You can purchase them on our website www.cinchskin.com or head to our stockist page for more options. 

What’s it going to cost me?

For pricing information, please visit our Shop All page. As we are an Australian made and owned company, all pricing is displayed in AUD.

Do you offer free shipping?

Yes! We offer FREE WORLDWIDE SHIPPING when you spend $45 or over. No code needed. From time to time we offer special discounted rates.  Check our promotional page for details. 

How much does it cost for delivery within Australia?

Shipping within Australia incurs a $7.50 Flat Rate for standard tracked shipping. If you spend over $45, shipping will automatically become FREE. Occasionally we have specials whereby we offer discounted threshold.  Please check our promotional page for details. We offer an Express Service via Australia Post which is $10. 

I’m in Australia, how long will my order take to reach me?

Once we receive your order, it is usually packed within 48hrs. Products are shipped from Melbourne and usually take about 3-10 working days to reach you. We offer an express post service (via Australia Post) but please be aware that we do not guarantee delivery within 2 days.  If you need your Cinch urgently, please contact us and we will help you find the best solution. We are currently experiencing extended shipping due to postal network delays. 

What is the cost to send your products to the rest of the world? 

Customs charges are the responsibility of the customer, not of Cinch. 

For orders over $45, shipping is completely FREE! For orders below $45, a $15 flat rate fee for tracked shipping applies. Due to shipping restrictions, there are some exceptions on countries we can ship to. Please contact us for more info. 

DHL requires a PO BOX number for parcels going to Oman, Papua New Guinea, Qatar and UAE.

I don't live in Australia, how long will it take for me to receive my order?

It should take approximately 7-35 business days to receive your order (depending where you are in the world). We use recognised postal services such as Australia Post to ship your products from Australia. Once the order arrives in your country, it will be transferred to your local postal service. 

Do you offer express shipping? 

We sure do! Please contact us if you urgently need your order hello@cinchskin.com

Will my order be packed as soon as I order? 

Every effort is made to ensure your order is packed and shipped within 48hrs. This excludes public holidays and sale periods.

I've had an allergic reaction to your products. What can I do?

Oh, no! We're so sorry to hear that you've had a reaction to one of our products. We always encourage a test patch prior to usage however, we understand that allergic reactions can still happen. Please stop using the product immediately and send us an email at hello@cinchskin.com 

I changed my mind, can I return my order?

You can definitely return your order provided it is unopened and unused. Simply, send us an email at hello@cinchskin.com and we will provide a returns number. All return shipping expenses are the responsibility of the customer.

Will you be bringing out an SPF?

We won’t be bringing out an SPF in the foreseeable future. In order to apply an appropriate and safe amount of SPF, you need quite a large amount of sunscreen (a teaspoon for each area of your body). So, to add SPF to any of our products would mean, the product would be used up quite quickly.  We do encourage the daily application of SPF in accordance with the Australian Cancer Council. 

I didn’t like the product, can I have a refund?

If you aren’t totally in love with your Cinch products, we have a 30 day money back guarantee from the time you receive your goods, which ensures you can shop with security. Please email us at hello@cinchskin.com for more information. We will do our best to answer any questions and resolve any issues you may be experiencing. 

In order to use the money back guarantee, your product will first need to be returned to our warehouse and be at least ¾ full. Return shipping fees are the responsibility of the customer. Please ensure shipping is pre-paid prior to sending. We recommend products are returned via Registered Post to help mitigate risk of  theft, damage or loss during transit. Cinch Skin will not be held responsible for any lost or damaged parcels which were not insured.

 

I’m pregnant, can I use Cinch products?

Congratulations on your pregnancy! There are no known ingredients in any of our products that are considered harmful to expecting mothers or their baby. However, we strongly recommend you consult with a healthcare professional before using any new beauty or skincare products.

I have sensitive skin. Can I use Cinch products?

Our products are suitable for most skin types however, we always recommend patch testing a small area of skin for possible reactions before using any new product.

Are Cinch products suitable for vegans?

Yes! There are no animal derivatives in any of our products.  Our final product and ingredients are not tested on animals either.  

Where is Cinch made?

Cinch Skincare products are proudly Australian Made and Owned.

Our Gifts and accessories are sometimes sourced from Overseas. 

Are Cinch products tested on animals?

No way! Never! Animals don’t need Cinch. They are strictly for cuddling.  

What is Spray + Glow?

Spray + Glow is a multi-benefit, 5-in-1 moisturiser that offers 72 hours of hydration. The dream cream boasts the potency of a cream with the convenience of a spray. It’s packed with Superox-C™ which contains vitamin C to help smooth laugh lines and minimise pores. It's airy, weightless, absorbs immediately leaving a dewy glow.

What skin types can use it?

Spray + Glow is suitable for those with normal to combination skin to use in place of a daily moisturiser. It can be used by all skin types as a moisturising spray for hydration top-ups throughout the day. Spray + Glow contains an ingredient that may cause a warm or tingling sensation on the skin upon application. This is completely normal, but if this sensation persists or becomes painful, please cease using immediately. We always recommend patch testing a small area on your skin before use. 

How do I use Spray + Glow?

Spray + Glow can be used as a daily moisturiser by applying it morning after cleansing your face. Simply spray the cream directly onto your face (about 2cm away) and rub in. The spray was designed as a one-handed beauty hack, so you can spray and glow on the go! If you prefer, you can also spray the moisturising cream into your hands and apply directly onto your face as you would a normal moisturiser.

If you’re after a subtle glow or a mid-afternoon boost (we all know how 3:30pm feels, right?) close your eyes, spray over your makeup and experience the instant pick-me-up (don't forget to pat it in).

Can I use Spray + Glow with other products?

Spray + Glow should take the place of your regular moisturiser, primer, pore minimiser, anti-ageing treatment and illuminator. We suggest using sunscreen daily as the last part of your beauty routine. 

How often should I use Spray + Glow?

We recommend using Spray + Glow in the morning as a standalone illuminating moisturiser or under makeup as a hydrating primer! If you feel like a skin refresher, you can spray it over your makeup throughout the day! (Oh, and don’t forget to pat it in gently). 

I want more glow? Is that possible?

Totally! We are suckers for an intense glow and love that you are too. To brighten your glow, give Spray + Glow a good shake, then spray generously (nice and close) into your palm. Then, apply directly to your face. Simple.

Should I use sunscreen with your products?

Absolutely! We strongly encourage daily use of your favourite sunscreen on top of your Cinch products. For more information, click here.

Do your products have an expiry date?

Once you open Cinch products they will be good to use for approximately 12 months. You can find expiry information on the back of all our products.

My pump won’t spray? What should I do?

When you purchase a new bottle of Spray + Glow you will need to pump it a few times before any mist comes out. If you are still having problems, please contact us at hello@cinchskin.com

Can I use Spray + Glow and Pump + Glow on my body?

You sure can! Who wouldn’t love a little extra glow?

Can I use Spray + Glow on my eye area?

It is best to avoid the eye area when using Spray + Glow.  If you’re spraying, don’t forget to close your eyes! Prior to using our products, we recommend patch testing a small area of skin for possible reactions. 

Spray + Glow is tingling my skin when I apply it – should I stop using it?

Spray + Glow contains an ingredient that may cause a warm or tingling sensation on the skin upon application. This is completely normal, but if this sensation persists or becomes painful, please cease using immediately. We always recommend patch testing a small area on your skin before use. Please read directions carefully before applying. If you think that you have had a reaction, please contact us at hello@cinchskin.com

What is Pump + Glow?

Think of Pump + Glow as the cream version of Spray + Glow. It does everything that Spray + Glow promises, but instead of a spray, it’s a rich, velvety cream!

What's the difference between Spray + Glow and Pump + Glow?

Both these hydrating moisturisers are multi-benefit, 5-in-1, anti-ageing moisturising creams. They both give your skin an instant glow, minimise pores, reduce lines and wrinkles and prime the skin for perfect makeup application. Spray + Glow is a light-weight spray that suits all skin types, especially normal / combination and Pump + Glow is a velvety cream that is great for normal, dehydrated or dry skin types that prefer a little extra nourishment. 

What is Cleanse + Glow?

Cleanse + Glow is a 5-in-1 cleansing micellar water that removes non-waterproof makeup, acts as a toner, gently exfoliates your skin and leaves it feeling hydrated, glowy and fresh!

Do I need to rinse off Cleanse + Glow?

No, not at all. Cleanse + Glow contains hydrating ingredients that leave your skin feeling soft. If you do not like this feeling then simply soak your Wipe + Glow or an additional cotton pad with water and rub gently over skin!

Cleanse + Glow leaves a slight film on my skin. Is there any way to avoid this?

Cleanse + Glow is packed full of hydrating ingredients which is what you can feel on your skin after you have cleansed. If you don't like this feeling, that’s totally fine! Simply wet your Wipe + Glow (or a cotton pad) with water and rub over your face to clean away any residue.  

What is Sleep + Glow?

Sleep + Glow is a 5-in-1 overnight booster mask. It cleanses, exfoliates, hydrates, removes fine lines and wrinkles and enhances your glow. This all happens while you’re sleeping! You won’t find any scratchy beads or clay here! Just soft, pure glow.

How often do I have to use Sleep + Glow?

We suggest using Sleep + Glow at least three times a week. If you are totally addicted like us, you can use it every night! The choice is yours.

Can I use Sleep + Glow on my eyes?

We recommend avoiding close contact with the eye area. Use this product as you would your regular mask or night cream.

Does the mask require rinsing off?

Sleep + Glow has been developed to stay on your skin throughout the night. We recommend rinsing with water or your favourite Cleanser (*ahem* Cleanse + Glow) in the morning when you wake up.

What does Sleep + Glow feel like when it sets? Is it like clay?

Nope, this product isn’t like clay at all. It is lightweight and you can hardly feel it. It sets on top of the skin leaving a faint, glowy sheen. It may be light, but the results are epic! 

Can I use Sleep + Glow in daylight?

Sleeep + Glow is best for use at night. If you are having an extended self-care session, load up your Sleep + Glow and relax. Rise off after 15 minutes. Boom! Salon skin from home.

My  mask has dried and is peeling. Is this normal?

Totally! You may experience ‘pilling,’ but don’t worry, it’s the product, not your skin. Simply rinse it off and use a little less product next time you apply it.

When will I see results from Sleep + Glow?

Everyone’s skin is different, but in our experience, after using the product 3-4 times, your skin should feel clearer, brighter and more hydrated. Warning – it can be addictive!

What is the Wipe + Glow – The OG?

Reusable, eco-friendly and face-friendly, this wonder wipe is the ultimate makeup removing and face cleansing pad. The perfect partner for Cleanse + Glow, this grime-fighting duo can remove pretty much anything (except that tattoo you got when you were 18, that will still haunt you).

What is the difference between the Wipe + Glow OG and the Wipe + Glow Double Duty Set?

The Wipe + Glow Double Duty Set is a double-sided, pink version of our Wipe + Glow OG designed for heavy-duty makeup removal. On one side you have super soft fibres which are perfect for everyday cleansing and makeup removal, and gentle enough to use on delicate areas like the under eye. On the flip side is a textured fabric, for when you need to level-up your makeup removal. Ideal for removing masks, long-wear or heavy makeup it also provides a gentle exfoliation – it’s an overachiever like that.